HELP

"Customer service is not a department, it’s everyone’s job." - Anonymous

    Shipping 

    Delivery is FREE for all orders OVER Php990 nationwide. For orders BELOW Php990, a Php99 delivery fee will be included.

    Expected delivery timelines are as follows:

    • Metro Manila --- 3 to 5 business days 
    • Provinces ------- 5 to 7 business days 

    For orders made before 3pm, current day counts as day 1. For orders made after 3pm, the next day will count as day 1. 

    *Delivery timelines are based on Monday - Saturday business days.
    *Shipping may take longer during holidays and bad weather.

     

    CONTACT DETAILS:

    Mobile Number: 0927 857 4823/ 0998 992 7518
    Email Address: hello@poundit.com

    BUSINESS HOURS:
    Monday to Friday: 9am to 6pm.
    We are closed on Saturdays, Sundays and Public Holidays. 

    Warranty

    All products at Poundit are authorized, authentic, brand new and with full warranty. We have relationships with the brands and/or their authorized distributors which means ALL products will have manufacturers warranty. This gives you peace of mind when shopping with us.

      See Warranty section for more details.

      Payment Methods 

      We currently accept the following:

      • Cash on Delivery (COD)
      • Credit Card 
      • Paypal
      • Bank Transfers
        • Name - Poundit, Inc.
        • Account Number - 002340183622
        • Please send a picture of the deposit slip or bank transfer copy to hello@poundit.com

      See Payment section for more details.

      Returns and Exchange

      Manufacturer Defect

      • Please inform us within 7 days of receipt of the product regarding factory defects
      • Please send us a note at hello@poundit.com

      Please note that manufacturer defect does not cover items that have clearly been damaged through improper use, negligence, or wear and tear.

      See Returns and Exchange section for more details.

      Delivery Time:
      Metro Manila: 3 to 5 Business Days
      Provincial: 5 to 7 Business Days


      Payment Methods: